1
Is the party private? What party packages do you offer?
Our birthday party is 100% private. You and your guests have full access to our entire facility - two floors of play elements. We offer a Basic package and an Awesome package that both offer a 2.5 hour party session, decoration setup & cleanup, and party flow run by our staff.
2
What is the difference between the Basic package and the Awesome package?
The basic package is the 2.5 hour private birthday party with 30 attendees including non-alcoholic beverages, filtered water, snacks, and decoration set up. The awesome package includes the basic package, 10 additional attendees, a balloon garland and one 2 visitors Open Play pass.
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There is no discount or refund if you have less than the minimum headcount. The headcount calculation is based on the final headcount on the day of the event.
3
What is the flow of the party? Can I extend the party time?
The party starts with free play for 45-60 minutes, then we lead everyone to the party room (lower level) with a birthday presentation, followed by food and cake served to your guests. 45 minutes before the party ends, the party room will be closed for cleaning and we pack up anything to take home and bring them to the reception area on the first floor.
You can extend your party for additional cost and adjust the flow within the time period at your discretion. For the 3pm party, you can extend 30 minutes or more.
4
How to calculate the headcount? What is the maximum capacity?
The headcount calculation is based on the people actually attend the party on the day of the event. An additional person over the minimum number of people for each package is $20/person. Babies under six months of age do not count towards the total headcount. We can accommodate up to 70 total attendees.
5
Are pizza and cake included in the package?
No food is included in the package. You are allowed to bring outside food with an advance notice. We can provide recommendations to many amazing local vendors.
There will be a $100 clean up fee if a customer opts to use outside catering service for their event. Catering is considered more than 2 trays of hot food, aside from pizza for the kids.
6
What are the themes included in the packages? What if I want a theme that you do not offer?
You can choose one of our themes - Castle, Construction Site, Dinosaurs, Ice Cream, Little Prince, Mermaid, Princess, Safari, Space, Under the sea, Unicorn, Up in the air. Customized themes can be accommodated by the host OR Dream City can decorate your specialized theme for an additional cost.
7
Some of the children attending are over the age of 6. Are they still allowed to come?
Our play space is designed for children ages 6 and under. For safety purposes, attendees between ages 7yr and 17 yr are NOT allowed to attend the event unless the attendee is the sibling of the birthday child.
8
How can I book a party? How much is the deposit to secure the date and time?
The first step to booking a party is to fill out the party inquiry form. This notifies us of what day, time, and theme you’re interested in. We will then contact you via email about coordinating details and make a deposit of $500. You are welcomed to call Dream City if you have any questions or need help with anything.
9
Is outside entertainment allowed inside the facility?
Outside entertainment is allowed as long as Dream City is notified in advance and the entertainer must provide certificate of insurance.
10
How much in advance should we book a private party? (Due to popularity of the facility)
We recommend a couple months in advance so that you can secure your spot. The closer to the desired date you try to book, the harder it may be to book, get supplies, vendors, etc.